The Westin Resort & Spa Cancun

The beach is good, the coast line is clean, you have pretty views. Nothing else positive.

Be aware: the hotel is extremely old, everything inside is half broken, 1 day the elevators were off... It is definitely not a 4 stars hotel. And it doesnt costs so much money. The rooms are very poor, air conditioning sounds like old moustang. Everything is really worn out. The hotel has 4 restourants but the menus are poor, no seafood (!!!) and no quality mex food. We were really surprised. Totally Westin uses its brand but in this case it doesnt worth its value. Definitely not advisable.

View, service at the beach. Room key received but room was not ready... very dirty even...

Older pool. No decent stairs but cement/sand bags in the pool area that served as stairs, not normal for a five star hotel! They are werking in the hotel now.

Nice hotel, nice design in the room,

No balconies in most of the rooms, not many elevators to get down to the beach, very slow and very busy... Internet not free in the rooms,

Location

The hallways were deplorable and had not been vacumed in a very long time. Garbage was evident (q-tips), feathers, and dust bunnies the size of golf balls, along with numerous stains. Deplorable conditions for a Westin hotel. Shame on you

The room at the royal beach club has good decoration, direct access to the beach and nice view. The swimming is also good with a nice view to the sea. The breakfast was fair even though nothing special. The staff at the breakfast was very friendly.

The royal beach club was real disappointment. Since I payed more to stay there o was expecting much more compared to westin. I was expecting personalized service, spa and a good bar. None of them happened. To begin with there was no one at reception and, no bell boy to help us with the luggage. On the swimming pool the barman arrived at mid day and the bar is quite far from the swimming pool which slows down the service.

Location & price

Outdated, needs urgent refurbishing- bathrooms, walls at the rooms, needs serious remodeling job ASAP!

Great location

The front desk had messed up our dates and said I was wrong and nothing I could do and that was that, luck I had all my information with me

Very good room.

Last hotel at shore. 12Km far from the parties at Cancun

Great staff, great beach, decent food.

It could use a bit sprucing up.

Restaurant staff was very friendly and worked hard. Kids offered free buffet on couple of occasions. Concierge made good suggestions.

Had to pay for internet; even then, reception was weak in room most of the time, and had to go to public areas to use (e.g. pool, restaurant, lobby).

Hotel vétuste, chambre ne correspondant pas à la description.

en general el hotel esta bien, algunos detalles en los pasillos del goteo de los aires acondicionados

el servicio en la alberca es muy mal pueden pasar 40 min Y no te llevan lo que pediste, Y jamas te ofrecen algo.

Ottimo hotel con una struttura a cui non manca veramente nulla; camere confortevoli e con uno splendido panorama sulla laguna (figuriamoci quelle che danno sul mare). Ottima la spiaggia che si trova di fronte all'hotel, super attrezzata con lettini, ombrelloni, bar a non finire e soprattutto e stranamente, un mare veramente pulito. Personale alla recepcion e facchini molto gentili. Si trova al km 20 di Boulevard Kukulkan e questo lo preserva dall'eccessivo rumore notturno dello squallido centro della zona hotelera di Cancun. Consigliatissimo

Nulla da eccepire, se proprio si vuole trovare il pelo nell'uovo, un cameriere poco educato, e l'acqua della vasca che appena aperta è venuta marrone per qualche secondo......fatti trascurabili

me encantó la ubicación del hotel, la comodidad y facilidad para estar ahi de vacaciones, la extrema amabilidad de todos sus empleados menos de los de check in, la comida, el desayuno, la cama, las sábanas, la playa, las reposeras, el mar

no me gustó el personal de mesa de entradas, poco simpáticos, muy poco amables, tal vez son demasiado jóvenes, esto en general puede hacer que sean menos atentos, que consideren poco a las otras personas( se miran así mismos) teniendo en cuenta que algunos huéspedes, nuestro caso, venimos de muy lejos, 9 horas de vuelo más varias de traslado, espera etc no fuimos bien recibidos

El upgrade por nuestra luna de miel fue excelente.

El día que decidimos cenar en el hotel solo había un restaurante disponible y no fue el mejor servicio