The Westin Resort & Spa Cancun

ex. Westin Resort & Spa Cancun

Boulevard Kukulcan Km 20, Cancun, Mexico, 77500show map
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Rooms and Guests
2Guests1room
Highlights
7
Very goodBased on  162 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

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Overview

Westin Resort And Spa is a 4-star property situated about 3.7 km from Dolphinaris Cancun.

Museo Maya de Cancun is about 3.9 km from the hotel.

Shops and commercial centers are located nearby.

The hotel's good location offers to get to Cancun International airport in 15 minutes by car.

Rooms

Comfortable guestrooms are outfitted in colorful décor. The rooms look on to the garden. Room facilities include a dishwasher, coffee/tea makers and a stove as well as a pillow-top mattress and foam pillows.

Eat & Drink

Breakfast is served in the restaurant each morning. A range of Caribbean dishes is offered at the traditional restaurant. Guests can try exclusive drinks in the snack bar.

A buffet breakfast is served at the price of USD 24 per person per night. 

Services

The hotel provides guests with car rental services.

Relax

Leisure options include a sun deck, an outdoor swimming pool and a tennis court. Guests can keep fit with a gym and a fitness centre offered on the premises.

Internet

Wireless internet is available in the entire hotel for additional charge.

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   6.  Number of rooms:   379.

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Facilities
Wi-Fi

Parking
24-hour services

24-hour reception

24-hour room service

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Outdoor heated swimming pool

Air conditioning

Individual air conditioning

Facilities for kids

Children's pool

Kids club

Children's menu

Private beach

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkeling
  • Tennis court
  • Golf course
  • Table tennis

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Half board
  • Continental breakfast
  • A la carte restaurant
  • Fine dining
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's menu
  • Children's pool
  • Kids club

Spa & Leisure

  • Outdoor heated swimming pool
  • Sun terrace
  • Barbeque grills
  • Leisure/ TV room
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • Bay view
  • Lake view
  • Ocean view
  • Lagoon view

Room features

  • Individual air conditioning
  • Individual heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Separate tub and shower
  • Hair dryer
  • Washing machine
  • Bathrobe
  • Free toiletries

Self-catering

  • Refrigerator
  • Dryer

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Voice mail
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 10 amFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are allowed on request.
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Parque Cenote Las Mojarras Parque Cenote Las Mojarras 500 ftCarretera Puerto Morelos - Central Vallarta Km 12.5 Ejido de Puerto Morelos Ruta de los Cenotes
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El Rey mayan ruinsEl Rey mayan ruins1.4 mi
Wet 'n Wild CancunWet 'n Wild Cancun2.3 mi
Mayan MuseumMayan Museum2.4 mi
El Rey Ruins (Zona Arqueologica El Rey)El Rey Ruins (Zona Arqueologica El Rey)1.5 miBlvd Kukulcan Km 17 Zona Hotelera
Playa DelfinesPlaya Delfines1.6 mi Cancun 77710Mexico
Wet\'n Wild Cancun Wet\'n Wild Cancun 2.4 miBlvd Kukulkan Km. 25 Zona Hotelera
Museo Maya de CancunMuseo Maya de Cancun2.4 miHotelera Cancun Quintana Roo Blvd. Kukulcan Km 16. 5 Esq. Gucumatz
Culinary Center: Restaurant and Cooking SchoolCulinary Center: Restaurant and Cooking School3.8 miRetorno del Rey #36, Zona Hotelera Ritz-Carlton, Cancun
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Getting around
Airports
Cancun International (CUN)6.2 mi
Playa Del Carmen (PCM)34.7 mi
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Reviews
7.4
Very goodBased on  162  reviews
  • 2.8
    Guest rating

    The beach is good, the coast line is clean, you have pretty views. Nothing else positive.

    Be aware: the hotel is extremely old, everything inside is half broken, 1 day the elevators were off... It is definitely not a 4 stars hotel. And it doesnt costs so much money. The rooms are very poor, air conditioning sounds like old moustang. Everything is really worn out. The hotel has 4 restourants but the menus are poor, no seafood (!!!) and no quality mex food. We were really surprised. Totally Westin uses its brand but in this case it doesnt worth its value. Definitely not advisable.

  • 7.4
    Very good

    View, service at the beach. Room key received but room was not ready... very dirty even...

    Older pool. No decent stairs but cement/sand bags in the pool area that served as stairs, not normal for a five star hotel! They are werking in the hotel now.

  • 8.2
    Fabulous

    Nice hotel, nice design in the room,

    No balconies in most of the rooms, not many elevators to get down to the beach, very slow and very busy... Internet not free in the rooms,

  • 5.0
    Guest rating

    Location

    The hallways were deplorable and had not been vacumed in a very long time. Garbage was evident (q-tips), feathers, and dust bunnies the size of golf balls, along with numerous stains. Deplorable conditions for a Westin hotel. Shame on you

  • 5.8
    Guest rating

    The room at the royal beach club has good decoration, direct access to the beach and nice view. The swimming is also good with a nice view to the sea. The breakfast was fair even though nothing special. The staff at the breakfast was very friendly.

    The royal beach club was real disappointment. Since I payed more to stay there o was expecting much more compared to westin. I was expecting personalized service, spa and a good bar. None of them happened. To begin with there was no one at reception and, no bell boy to help us with the luggage. On the swimming pool the barman arrived at mid day and the bar is quite far from the swimming pool which slows down the service.

  • 6.6
    Good

    Location & price

    Outdated, needs urgent refurbishing- bathrooms, walls at the rooms, needs serious remodeling job ASAP!

  • 5.4
    Guest rating

    Great location

    The front desk had messed up our dates and said I was wrong and nothing I could do and that was that, luck I had all my information with me

  • 8.8
    Superb

    Very good room.

    Last hotel at shore. 12Km far from the parties at Cancun

  • 8.2
    Fabulous

    Great staff, great beach, decent food.

    It could use a bit sprucing up.

  • 8.2
    Fabulous

    Restaurant staff was very friendly and worked hard. Kids offered free buffet on couple of occasions. Concierge made good suggestions.

    Had to pay for internet; even then, reception was weak in room most of the time, and had to go to public areas to use (e.g. pool, restaurant, lobby).

  • 5.4
    Guest rating

    Hotel vétuste, chambre ne correspondant pas à la description.

  • 8.8
    Superb

    en general el hotel esta bien, algunos detalles en los pasillos del goteo de los aires acondicionados

    el servicio en la alberca es muy mal pueden pasar 40 min Y no te llevan lo que pediste, Y jamas te ofrecen algo.

  • 8.8
    Superb

    Ottimo hotel con una struttura a cui non manca veramente nulla; camere confortevoli e con uno splendido panorama sulla laguna (figuriamoci quelle che danno sul mare). Ottima la spiaggia che si trova di fronte all'hotel, super attrezzata con lettini, ombrelloni, bar a non finire e soprattutto e stranamente, un mare veramente pulito. Personale alla recepcion e facchini molto gentili. Si trova al km 20 di Boulevard Kukulkan e questo lo preserva dall'eccessivo rumore notturno dello squallido centro della zona hotelera di Cancun. Consigliatissimo

    Nulla da eccepire, se proprio si vuole trovare il pelo nell'uovo, un cameriere poco educato, e l'acqua della vasca che appena aperta è venuta marrone per qualche secondo......fatti trascurabili

  • 9.2
    Superb

    me encantó la ubicación del hotel, la comodidad y facilidad para estar ahi de vacaciones, la extrema amabilidad de todos sus empleados menos de los de check in, la comida, el desayuno, la cama, las sábanas, la playa, las reposeras, el mar

    no me gustó el personal de mesa de entradas, poco simpáticos, muy poco amables, tal vez son demasiado jóvenes, esto en general puede hacer que sean menos atentos, que consideren poco a las otras personas( se miran así mismos) teniendo en cuenta que algunos huéspedes, nuestro caso, venimos de muy lejos, 9 horas de vuelo más varias de traslado, espera etc no fuimos bien recibidos

  • 9.6
    Exclusive

    El upgrade por nuestra luna de miel fue excelente.

    El día que decidimos cenar en el hotel solo había un restaurante disponible y no fue el mejor servicio

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Highlights
7
Very goodBased on  162 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

Use Badge
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 10 amFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are allowed on request.
PetsPets are not allowed.
Cancellation
+ More- Less
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Getting around
Airports
Cancun International (CUN)6.2 mi
Playa Del Carmen (PCM)34.7 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room