7.8
Very good189 reviews

The Westin Resort & Spa Cancun

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1 room2 Guests
Highlights
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37of 272 hotels in Cancun
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According to guest reviews, the hotel has been rated as 

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Address
Boulevard Kukulcan Km 20, Cancun, Mexico, 77500
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Overview

Featuring a free private parking lot, a facial room and a swimming pool along with the a la carte restaurant, this authentic 4-star The Westin Resort & Spa Cancun offers accommodation in Hotel district. Offering a beachfront location next to the Caribbean Sea, resort offers to taste international cuisine on site.

Location

The beachfront hotel is 2.1 miles away from Mayan Archaeological Museum of Cancun and near the sand beach. Within 2.2 miles from the accommodation, guests will find Ventura Park Cancun. Playa Delfines Beach lies within 25 minutes' stroll to the property.

The nearest airport is Cancun airport, 0.5 miles from The Westin Resort & Spa Cancun.

Rooms

This Cancun property has 370 rooms, some of them comprise a kitchenette and a dining area, and have self-catering options like a minibar and an iron. Certain units have a private bathroom with a separate toilet and showers. Some of the bright rooms boast sea views.

Eat & Drink

Guests can enjoy a sumptuous buffet breakfast served on the premises. Guests can enjoy and unwind in one of the 4 in-house restaurants. The sports bar offers a selection of martini, cocktails and wines. At a 100 feet distance you will find Mexican dishes served at Arrecifes.

A full breakfast is served at the price of US$22 per person per day. 

Leisure & Business

This hotel features meals and a kids' club for children. This smoke free hotel features yoga classes and an outdoor tennis court for active guests. The luxury property entices guests with a wellness center featuring pedicure and manicure. Business travelers will have access to a business center provided on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible at a location nearby for free.

Number of floors:   6.  Number of rooms:   370.

Former name: Westin Resort & Spa Cancun

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Facilities
Most popular facilities
Wi-Fi
Parking

Off-site parking lot

24-hour services

24-hour reception

24-hour room service

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Outdoor swimming pool

Air conditioning

Air conditioning in public areas

Facilities for kids

Children's pool

Kids club

Children's menu

Private beach

Beach access

Private beach

Sun loungers

General

  • Wi-Fi
  • Parking
  • 24-hour services
  • Babysitting
  • Swimming pool
  • Air conditioning
  • Facilities for kids
  • Private beach

Sports & Fitness

  • Fitness center
  • Diving
  • Snorkeling
  • Tennis court
  • Golf course
  • Table tennis

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business center
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's menu
  • Children's pool
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Sun terrace
  • BBQ facilities
  • Spa & wellness center
  • Solarium
  • Sauna
  • Jacuzzi
  • Pedicure
  • Manicure
  • Facial
  • Treatment room
  • Beauty treatment
  • Foot massage
  • Pool with view

Room view

  • Sea view

Room features

  • In-room air conditioning
  • In-room safe
  • Mini-bar
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Hair dryer
  • Free toiletries

Self-catering

  • Kitchenette

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
Show all facilitiesHide facilities
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 10 amFREE
Children & extra bedsThere are no cribs provided in a room. 
PetsPets are not allowed.
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Rooms and availability

One-Bedroom Junior Suite
  • Bed options:
    1 King-size bed
  • Max:
    2 persons
room details
Elegant King Room
  • Bed options:
    1 King-size bed
  • Max:
    2 persons
room details
Family King Room
  • Bed options:
    1 King-size bed
  • Max:
    2 persons
room details
Show 8 more room typesLess
Location
Boulevard Kukulcan Km 20, Cancun, Mexico, 77500
  • City landmarks
  • Nearby
  • Restaurants
Beach
600 ft
Beach
Royal Beach Club
600 ft
Restaurant
Arrecifes
100 ft
Restaurant
Cafeteria Tech Garage
700 ft
Restaurant
Las Pescadillas
700 ft
Restaurant
Km 19. 5 Restaurant & Bar Cancun
2800 ft
Restaurant
Km19.5
2300 ft
Getting around
City Center
Cancun 9.2 mi
Airports
Cancun (CUN) 7.3 mi
Isla Mujeres (ISJ) 24.4 mi
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.8
Very good189 reviews
Location7.4
Rooms7.0
Service7.4
Dining8.4
General9.4
  • 10.0
    Perfect

    Fine

    Thanks for all

    CLARA LUCIA MORA United States of America, 
  • 8.2
    Great

    This hotel was brilliant base for exploring Cancun, greatly enjoyed it. Paid usd 24 per person per day for breakfast, totally worth it.

    Albert United States of America, 
  • 7.4
    Very good

    That place was wonderful including location and the food. Comfy beds, perfect after a long day in Cancun. The hotel staff members were attentive! Besides, at the free parking our car was safe.

    Roger United States of America, 
  • 10.0
    Perfect

    Nice beach - nice staff - big rooms! Everything is perfect for us!

    -

    United States of America, 
  • 8.0
    Great

    The waiters on the beach and at the bar were great! The rooms with the view were ok

    The cash payment did not work at all. The staff at the lobby was a disaster.

    Stuart United Kingdom, 
  • 7.0
    Very good

    Wonderful outdoor facilities, magnificent sea view, excellent breakfast buffet. Staff very friendly and attentive.

    Rooms smelled a little like warm and humid mould. Windows could not be opened. Long corridors and somewhat sterile architecture gave a rather lifeless impression.

    United States of America, 
  • 7.0
    Very good

    Super nice beach, clean sea. Pool landscape very nicely done.

    There is no promenade with various shops, only hotels with private beach, no public restaurants on the beach, the first and only one on this beach is 30 minutes walk away.

    United States of America, 
  • 5.0
    Guest rating

    The beach is good, the coast line is clean, you have pretty views. Nothing else positive.

    Be aware: the hotel is extremely old, everything inside is half broken, 1 day the elevators were off... It is definitely not a 4 stars hotel. And it doesnt costs so much money. The rooms are very poor, air conditioning sounds like old moustang. Everything is really worn out. The hotel has 4 restourants but the menus are poor, no seafood (!!!) and no quality mex food. We were really surprised. Totally Westin uses its brand but in this case it doesnt worth its value. Definitely not advisable.

    United States of America, 
  • 7.4
    Very good

    View, service at the beach. Room key received but room was not ready... very dirty even...

    Older pool. No decent stairs but cement/sand bags in the pool area that served as stairs, not normal for a five star hotel! They are werking in the hotel now.

    United States of America, 
  • 8.2
    Great

    Nice hotel, nice design in the room,

    No balconies in most of the rooms, not many elevators to get down to the beach, very slow and very busy... Internet not free in the rooms,

    United States of America, 
  • 5.0
    Guest rating

    Location

    The hallways were deplorable and had not been vacumed in a very long time. Garbage was evident (q-tips), feathers, and dust bunnies the size of golf balls, along with numerous stains. Deplorable conditions for a Westin hotel. Shame on you

    United States of America, 
  • 5.8
    Guest rating

    The room at the royal beach club has good decoration, direct access to the beach and nice view. The swimming is also good with a nice view to the sea. The breakfast was fair even though nothing special. The staff at the breakfast was very friendly.

    The royal beach club was real disappointment. Since I payed more to stay there o was expecting much more compared to westin. I was expecting personalized service, spa and a good bar. None of them happened. To begin with there was no one at reception and, no bell boy to help us with the luggage. On the swimming pool the barman arrived at mid day and the bar is quite far from the swimming pool which slows down the service.

    United States of America, 
  • 6.6
    Nice

    Location & price

    Outdated, needs urgent refurbishing- bathrooms, walls at the rooms, needs serious remodeling job ASAP!

    United States of America, 
  • 5.4
    Guest rating

    Great location

    The front desk had messed up our dates and said I was wrong and nothing I could do and that was that, luck I had all my information with me

    United States of America, 
  • 8.8
    Great

    Very good room.

    Last hotel at shore. 12Km far from the parties at Cancun

    United States of America, 
Address
Boulevard Kukulcan Km 20, Cancun, Mexico, 77500
View map
Highlights
TripAdvisor Traveler Rating
read all 5025 verified reviews
TripAdvisor Traveler Rating
37of 272 hotels in Cancun
Hotel Awards

According to guest reviews, the hotel has been rated as 

Use Badge
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 10 amFREE
Children & extra bedsThere are no cribs provided in a room. 
PetsPets are not allowed.
+ More- Less
Getting around
City Center
Cancun 9.2 mi
Airports
Cancun (CUN) 7.3 mi
Isla Mujeres (ISJ) 24.4 mi
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
Check-in
Select date
Check-out
Select date
1 room2 Guests
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.